Thread

Thread is an AI-powered service desk platform for Managed Service Providers (MSPs). It uses automation, chat, and AI-driven triage to streamline IT support by handling ticket details, categorization, prioritization, and responses. The platform integrates features like a unified inbox, PSA automations, and AI chat tools to improve technician efficiency and speed up resolution times.

Domain

getthread.com

Industry

Apps

Employees

11-50

Last Funding

$18.0M

Founded

2022

Frequently Asked Questions

What technologies does Thread use?+

Thread uses 27 technologies including Facebook Pixel, Google Analytics, Google Tag Manager.

What industry is Thread in?+

Thread operates in the Apps industry.

Where is Thread based?+

Thread is headquartered in United States.

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Data last updated: June 2026