WaitWell

Founded in 2020 in Calgary, Alberta, WaitWell is a B2B SaaS innovator reshaping queue and appointment management across healthcare, education, retail, government, and event venues. Hundreds of universities, clinics, government offices and other service locations across North America trust WaitWell to streamline service operations. With a virtual queuing and appointment booking platform, the company replaces physical lines with a seamless system, allowing customers to join via mobile, QR code, or SMS text. This reduces wait times by up to 35%, minimizes walk‑aways by 60%, and boosts staff efficiency by over 30%. WaitWell also offers payments so clients can pay for service at the time they join the line or make an appointment, staff scheduling, event management and visitor check ins. Co‑founded by Steve and Shannon Vander Meulen - entrepreneurs who identified the need while managing motor‑vehicle administration office (DMV), WaitWell has attracted seed funding totaling approx. CAD 2.5 million, led by Graphite Ventures, Accelerate Fund, Metiquity Ventures, and others. Today, the platform serves hundreds of locations, including large universities and medical clinics, supports over 25 million users, and has saved visitors more than 7 million hours of waiting. WaitWell’s modular architecture offers appointment booking, event workflows, virtual meeting check‑ins, data analytics, payments and staff‑scheduling tools. This focus on data‑driven service optimization gives clients clear visibility into operations, enabling smarter staffing, resource allocation, and improved customer experience. Headquartered in Calgary, WaitWell is rapidly expanding into private healthcare and the U.S. public‑service market. Its mission: eliminate anxiety and improve efficiency by transforming waiting into a productive, stress‑free experience. WaitWell sets itself apart from the competition with its highly configurable architecture, allowing organizations with hundreds or thousands of locations to manage service operations from one administrative panel while allowing individual locations to maintain unique workflows and settings. WaitWell is a leader in the category also in terms of compliance and security, with RBAC (role-based access control) and SOC2 compliance. WaitWell also integrates with EHRs such as Charm Health, Medi EHR, Vetspire, Shepherd, Athena and EPIC, as well as enterprise software tools like Salesforce, HubSpot, People Soft, Google Meets, Zoom, Teams, MailChimp, Survey Monkey, Shibboleth, Azure, Microsoft Teams and others. WaitWell offers a real-time dashboard for up-to-the-minute insights into service operations as well as reports which enable service managers to dive deeper to uncover trends and patterns affecting service delivery and resource optimization.

Domain

waitwellsoftware.com

Country

Canada

Industry

Software

Employees

11-50

Last Funding

$1.1M

Founded

2020